- Joanne Azulay
- Judy Hunter
- Kathryn Parker
What was this study about?
Within a complex healthcare setting, the traditional approach to staff recruitment is limited in its ability to evaluate a candidate’s ability to provide compassionate, person-centred care.Furthermore, the traditional hiring practices are resource heavy while yielding average results.
Research shows that Multiple Mini Interviews (MMI) – developed by the Michael Degroote School of Medicine at McMaster University – provide a more authentic and global representation of the candidate, while being more objective, leaving less room for interviewer bias and giving better access to non-cognitive skills.
The MMI offers the opportunity for a candidate to demonstrate their ability and willingness to work with families, communicate effectively and be responsive to cultural and individual preferences – all key tenets of person-centred care.
What did we do?
- Co-created a user guide with the Ontario Hospital Association
- Hosted a signature event at Holland Bloorview for HR personnel from hospitals across Ontario.
- Hosted a webcast to educate members of the Ontario hospital community on the Interview Simulation Circuit (process, advantages and application).
- Produced a video demonstrating ISC
What did we learn?
At Holland Bloorview, we are encouraged and supported. We’ve created a safe environment where new processes can be attempted and where mistakes are opportunities, not failures.
Evaluate the uptake and impact of the ISC process across the province. On April 11, 2016 a follow up call with Workshop participants revealed two organizations have launched and implemented the ISC at their organization, while others have plans to explore the ISC further.