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Room rates, Paying for your stay, Third party billings

Room Rates:

Studios: $55.00 + HST per night

Suites: $80.00 + HST per night

Paying for your stay

We accept the following methods of payment:

  • Credit Cards (Visa, Mastercard, and American Express)
  • Interac Debit
  • Cash
  • Third-Party Billings

Please Note: We cannot accept pre-paid credit or debit cards.

*For security reasons we ask that you do not email credit card numbers and expiry dates to us.

Invoicing and Payment Cycle

For stays less than 30 nights, invoices are processed at the end of your stay. For stays of 30 nights or longer, invoices are to be paid in full at the end of each 30-night period. Invoices will be emailed to guests prior to check-out, and receipts confirming payment will be emailed within 3 working days after receiving the payment in full.

Third-party Payee – Pre-approval letter requirements

We can directly bill a third-party payee, including a funding agency or insurance company, for your stay. In order to do this, we require a pre-approval letter prior to your arrival sent to We encourage families to connect directly with their assigned social worker to apply for and finalize all third-party arrangements prior to arrival.

What needs to be included in a pre-approval letter?

1. Client name and/ or the name(s) of the family member(s) staying in Family Accommodations.

2. An agreement that states the third-party payee covers the cost of the family’s stay.

3. Any specific billing directions including frequency of billing cycle.

4. Name, signature, and contact information of authorizing person.

*If bookings need to be extended longer than what was originally scheduled, subsequent letters confirming extended payment coverage must be provided prior to your billing date/cycle.

Contact Us
The Family Accommodations Team
Mailing address

150 Kilgour Road, East York, ON M4G 1R8 Get Directions


After hours and Weekends:
Please contact Main Reception at ext. 3400 for Security or housekeeping questions.


Please Note:
All email inquiries and voicemail queries will be responded to within 2 business days.