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Please note, masking is still mandatory at Holland Bloorview. A medical grade mask will be available upon entry.

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Holland Bloorview Kids Rehabilitation Hospital continues to monitor the COVID-19 pandemic and taking precautions to ensure the safety for all clients, families, staff, volunteers, and students.

We will continue to maintain a variety of infection prevention and control (IPAC) measures. This includes masking, screening and mandatory staff vaccination.We do this in recognition of the vulnerable populations we serve, many of whom are still not eligible for COVID-19 vaccines. As well, we are monitoring a variety of metrics that influence our pandemic policies including COVID-19 test positivity rates, client and staff cases, hospitalizations, waste water trends; and positivity rates from our testing service.

Holland Bloorview strongly recommends vaccination for all eligible populations to protect themselves, their loved ones and the community. Families can access a confidential phone appointment with a SickKids registered nurse to discuss vaccination by visiting

Please see the sections below for additional information about visiting Holland Bloorview.

Have questions? Contact the HB Info Line

Tel: 416-400-8876

Call or text the HB Info Line for information about:

  • Clinical, recreation and other programs and services
  • Referrals and eligibility criteria, fees (if applicable), start dates and other program details
  • Funding options available to support your child or loved one’s needs
  • Supports available to you during COVID-19
  • General details about visiting the hospital

The phone line is operated from Monday to Friday, 9 a.m. to 5 p.m.

You can also text, leave a voicemail or email at any point. A hospital staff member will respond back within one business day. The HB Info Line is closed on statutory holidays.

General information

If you have a concern about your child’s health, please get in touch with your clinical team or primary care physician. If your matter is urgent, please visit the nearest emergency department.


Active screening

As of October 24, 2022, Holland Bloorview will be implementing reduced screening hours which will continue to be in effect until further notice. These new hours are aligned with the designated times for indoor, outdoor and bedside visits, and will take place:

  • Monday to Friday – 5:30 p.m. to 8:30 p.m.
  • Saturday/Sunday/stat holidays – 9:30 a.m. to 5:30 p.m.

The following groups will need to continue to actively screen during this time:

  • Inpatient visitors/ caregivers. 

These visitors can use our online screening form to expedite the screening process. Families will continue to book their visits through our Pick-A-Time scheduling system and our visitor policy for inpatient clients and families remains in place.

All others, including those coming for research, outpatient and business appointments, will continue with self screening and monitoring of symptoms.

Please continue to monitor for symptoms and do not enter the hospital if you are feeling unwell. All staff, students, volunteers and inpatient caregivers are required to wear their lanyards in order to be identifiable as authorized personnel within Holland Bloorview.

Universal masking policy

At Holland Bloorview, everyone age 2.5 years (30 months) and older is required to wear a hospital-provided mask. We will provide you with a medical mask when you arrive. This policy applies to everyone who enters the hospital. Please note that even if individuals are fully vaccinated, they are still required to wear a medical mask at the hospital. 

  • If clients of any age are not able to wear a mask safely, they will not have to. Younger children may be asked to wear a mask if they receive a positive result after a COVID-19 test or have COVID-19 risk factors (travel history, exposure to COVID-19, or symptoms) and can safely wear a mask. 
  • If you choose to wear a cloth mask or a mask with a filter, or exhalation valve, you will also have to wear a hospital-provided medical mask on top. Gloves are not allowed in the hospital - instead we ask that you clean your hands often with hand sanitizer. 
  • Mask exemption cards are not accepted at Holland Bloorview. Exceptions will only be considered for family caregivers with medical conditions that prevent them from safely wearing a mask and must be approved by the patient’s Holland Bloorview health-care team in advance. If approved for an exception, you will be given you a face shield to wear instead.  
  • You will not be allowed to enter Holland Bloorview without a mask, or if you’ve been given an exception, without a face shield.

Physical distancing is not always possible and wearing a mask helps to protect everyone at the hospital, including you and your child, from the spread of COVID-19. 

We recognize that this may change may have an impact on your child’s experience. The best way to prepare your child is to discuss these changes before coming to the hospital. 

For more information about our masking policy, please read our universal masking policy FAQ below. 

Physical distancing

Physical distancing of two meters will only be required when masks are removed while consuming food in shared eating spaces.

Disinfecting high-touch surfaces

We have put in place enhanced cleaning measures in addition to routine cleaning around the hospital. For example, high-touch surfaces that are used often (i.e. door handles, counters, light switches) are being cleaned and disinfected frequently.)

Family Resources

To support our clients and families during these challenging times, Holland Bloorview has assembled of a number of resources and tip sheets to help families navigate through the new reality.

Translation Services

Translation and interpretation services are available to support all clients and families when accessing Holland Bloorview programs and services, including clinical appointments.

Visitor vaccination policy

Visitors coming onsite to conduct business at Holland Bloorview including media, employment candidates and tour attendees must be fully vaccinated and pass through screening at the front entrance.

For inpatient families only:  see section “For inpatient clients and families” on this page for information about designated caregiver presence and family visit requirements.

For outpatient families only:  see section “For outpatient clients and families” on this page for information about caregiver presence for onsite appointments.

For inpatient clients and families

Inpatient family and caregiver presence policy    

A maximum of two caregiver/visitors are allowed at the bedside including one designated caregiver over the age of 16 and one caregiver/visitor of any age (infants under 2.5 years are not included in visitor count). Bedside visits can be booked at


Masking policy

To ensure the safety of everyone in our community, all family caregivers are expected to wear a mask at all times. Inpatient clients over the age of 2.5 years (30 months) are required to wear a mask (medical or well-fitted cloth), if they are able, when outside of their room.

Indoor visits

Visits can be scheduled for Monday to Friday from 5:30 to 8:00 p.m., in addition to Saturdays, Sundays and statutory holidays from 9:30 a.m. to 5:30 p.m. These two-hour visits take place in the cafeteria. Indoor visits can be booked at

For questions about indoor visits, please connect with us at: or call 416-425-6220 x3182.

Procedure for indoor visits (updated October 24, 2022):

  • Families can book up to nine people plus the client to visit, and can include people outside of your immediate household.
  • For the safety of your loved one, only clients and the two designated family caregivers are allowed to book visits in the pick-a-time system. Designated family caregivers can book on behalf of other family members.
  • Children 2 years and under do not count toward the maximum guest number. 
  • Eating and drinking are allowed during the visits to provide families with the opportunity to share a meal if they want.
  • All persons visiting must pass our screening procedure upon arrival. They can screen at the door or in advance through our online screening form.
  • All persons visiting are to remain masked at all times during their visit, even when physically distant from others when not eating/drinking. Exceptions to the hospital’s masking policy will be made for clients and caregivers who cannot safely mask.
  • Visits are two hours in length with 20 minutes sanitizing time in between.



For outpatient clients and families

On-site programs and services

If you have an upcoming appointment, we encourage you to review Holland Bloorview on-site visits: processes and guidelines for more information on what to expect when coming to the hospital.

If multiple on-site appointments are needed for a client, we are making efforts to align appointment date and times to reduce the number of times they need to come to the hospital.

Outpatient family and caregiver presence policy

A maximum of four people can accompany clients to appointments including two caregivers over the age of 16 plus two other loved ones of any age (infants under 2.5 years are not included in visitor count).

If your family requires additional support when visiting the hospital, an accommodation/exception requests can be made by contacting or calling 416-425-6220 ext. 3115 at least 48 hours before your appointment.

Universal masking policy

Frequently Asked Questions

What is a universal masking policy?  

A universal masking policy means that everyone age 2.5 years (30 months) and older coming into the hospital must wear a hospital-provided mask while inside. This policy applies to everyone that enters Holland Bloorview. If clients of any age are not able to wear a mask safely, they will not have to. Younger children may be asked to wear a mask if they are COVID-19 positive or have COVID-19 risk factors and if they can safely wear a mask. Exceptions will only be considered for family caregivers with medical conditions that prevent them from safely wearing a mask and must be approved by the client’s  health-care team in advance. ​ 

Why is everyone being asked to wear masks at Holland Bloorview? 

COVID-19 can be spread by people who do not have any symptoms or who do not realize they have the virus. Universal masking helps to prevent the spread of infection to other patients and to our staff, especially when physical distancing – staying two metres or six feet apart – is not possible. 

How does wearing a mask help?

Masks can decrease the spread of COVID-19 in two ways:  

  1. Wearing a mask helps protect others around you by limiting the spread of your droplets when coughing, sneezing, and speaking.  
  2. Wearing a mask protects you by reducing the chance of inhaling droplets from others around you. 

Can I wear my own mask or face covering? What about my child? 

Not on its own. To ensure the safety of everyone at Holland Bloorview, we are providing masks at our entrances after you complete the COVID-19 screening process. Not all masks are the same – by providing our own masks we can be certain that the one you are wearing will offer the right amount of protection for you and our staff. If you choose to wear your own mask, you will also have to wear a hospital-provided mask on top. 

Where will I get a mask when I arrive at Holland Bloorview?  

Entrance screening staff will ask you to sanitize your hands and then give you a mask after you have completed the COVID-19 screening process. They can explain how to put it on properly if you would like assistance.

What if I can’t or don’t want to wear a mask?  

Everyone ages 2.5 years (30 months) and older is required to wear a hospital-provided mask at Holland Bloorview. This policy is to protect those around you who may be at a higher risk for severe illness due to COVID-19.  

If patients of any age are not able to wear a mask safely, they will not have to. If you are a family caregiver who has a medical condition that prevents you from wearing a mask, contact your Holland Bloorview health-care team before your appointment and request an exception. If approved, tell the screening staff that you have an exception, and they will give you a face shield to wear instead.  You will not be allowed to enter Holland Bloorview without a mask, or if you’ve been given an exception, without a face shield. No exceptions to the Universal Masking Policy will be made for other types of visitors. 

How do I safely put a mask on and take a mask off? 

Our staff can teach you about wearing and removing masks. Have a look at this handy poster for a step-by-step guide to wearing and removing a mask properly and safely. 

How can I be sure a mask fits properly? 

Follow this checklist to ensure a mask fits properly: 

  • Fully covers your mouth and nose once the elastics are secure around ears 
  • Has minimal gaps between your face and the mask – the mask should fit tightly but not feel uncomfortable
  • Does not need to be repositioned or adjusted while being worn
  • Is easy to remove safely

A mask that does not fit well can compromise the safety of the person wearing the mask and those around them. 

What should I do if my mask gets wet or dirty?  

If your mask gets wet or dirty during your appointment, let your health-care team know that you need a new mask. 

Can I remove my mask to eat or drink?  

You may remove your mask to eat or drink while you are at the hospital if you are in an eating area or in a designated patient space where you can reasonably distance from others 2 metres (or 6 feet). You must put on your mask on when a staff member enters the room and when you move from one area to another in the hospital.  

What should be done with the mask if I need to take it off? 

Masks must be worn at all times in the hospital - however you may remove your mask to eat or drink in eating areas or in designated patient spaces. Remove it safely and place it on a clean piece of paper towel or inside a plastic container. If you are changing to a fresh mask or leaving the hospital, be sure to dispose of your mask in a waste container. 

Can I take my mask off once my appointment is over?  

Please leave your mask on the entire time you are inside the hospital. If you need to take it off to eat or drink, or as part of your medical appointment, first wash your hands and then remove your mask carefully, without touching your face. 

My child is staying at the hospital. Do I have to wear a mask in their inpatient room? 

Masks can be removed but must be put back on whenever you cannot maintain 2 meters of physical distance from other families or when a member of the health care team enters.  


Mandatory COVID-19 vaccinations for staff

We feel strongly that immunization against COVID-19 is an individual and societal responsibility and we must do everything possible to protect our clients, families, our colleagues and ourselves. Learn more here.

November 4, 2021 update: all staff, researchers, volunteers and students at the hospital are vaccinated with the exception of two medical exemptions. Learn more here

COVID-19 vaccinations for children and youth

Families can access a confidential phone appointment with a SickKids registered nurse to discuss vaccination by visiting

COVID-19 positive cases at Holland Bloorview

The health and safety of everyone in our community is always our top priority. Holland Bloorview, like hospitals across the province and City of Toronto has been impacted by the COVID-19 virus.

As of Jan. 16, 2023, the number of COVID-19 positive cases include:

Client cases active:0
Client cases recovered/discharged:28
Client cases total:28
Staff cases active:2

While we have experienced COVID-19 positive cases in our community, Holland Bloorview remains a safe environment for all client, families, staff, students and volunteers. See the General Information section above to learn more about some of the ways we keeping everyone safe at 150 Kilgour Road.