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Like all hospitals across the country, Holland Bloorview Kids Rehabilitation Hospital is actively monitoring the COVID-19 pandemic and taking precautions to ensure the safety for all clients, families, staff, volunteers, and students as the situation progresses.

Clients and families coming to Holland Bloorview can expect some changes to the delivery of our programs and services, participation in research, as well as their experience when visiting the hospital.  All precautions and measures implemented by the hospital have been put into place to ensure the safety of everyone in our community.

Have questions? Contact the HB Info Line

Tel: 416-400-8876

Call or text the HB Info Line for information about:

  • Clinical, recreation and other programs and services
  • Referrals and eligibility criteria, fees (if applicable), start dates and other program details
  • Funding options available to support your child or loved one’s needs
  • Supports available to you during COVID-19
  • General details about visiting the hospital

The phone line is operated from Monday to Friday, 9 a.m. to 5 p.m.

You can also text, leave a voicemail or email at any point. A hospital staff member will respond back within one business day.

What to expect when visiting Holland Bloorview?

General information

If you have a concern about your child’s health, please get in touch with your clinical team or primary care physician. If your matter is urgent, please visit the nearest emergency department.


With COVID-19 cases growing in the community, should Holland Bloorview be doing more to restrict movement of staff and clients to and from the community?

Although the number of COVID-19 cases in the community is growing, we are confident that Holland Bloorview remains a very safe place for our staff, clients and families, researchers, students and volunteers. With the number of measures in place, such as daily screening, masking, promotion of physical distancing between people and workspaces, Plexiglas barriers, reduced staff on-site and enhanced cleaning measures, we are working to minimize potential exposure to the virus.

In addition, our outpatient clients are pre-screened before their appointment and screened again when they come onsite.  Our inpatient clients that go on weekend passes are pre-screened before returning to the hospital as are their caregivers. They are screened again when they come back on site and monitored for symptoms every day during their admission.  We ask clients and their caregivers to report any symptoms immediately so we can take appropriate action.

Since the beginning of the pandemic, we have evolved our approach to health and safety based on the latest guidelines from public health authorities and are evaluating risk from a pediatric rehabilitation perspective. The process to evaluate guidelines is ongoing as new and evolving guidance comes from public health on a regular basis. We examine new information and guidance daily with an eye towards anything that we can proactively take action on. For example, we continue to have ample supplies of all categories of PPE.

It is important to remember that we provide essential care services to kids and youth, and any disruption of our services has significant impact on the health and well-being of children. The kids we serve are among the most vulnerable in the province – they and their families need us.


Active screening

All hospital visitors are required to answer screening questions before entering the building. Some may be re-directed if exhibiting symptoms of illness or have travelled outside of Canada. All inpatient family caregivers are subject to daily screening.

Please allow extra time during your visit for screening upon arrival.

Masking policy

Consistent with guidelines released to hospitals across Ontario, Holland Bloorview has implemented a masking policy to further protect our community from potential exposure to COVID-19.

Individuals required to wear a mask while onsite include:

  • All staff and family caregivers, when unable to maintain 2 metres (6 feet) of physical distancing in common areas;
  • Children over the age of 6 year are required to wear a mask if they can safely do so; and
  • Family caregivers when onsite for an outpatient appointment or participating in a research study.

Family caregivers and clients (if they can safely mask) are welcome to use a personal cloth mask when on-site, based on guidance from Toronto Public Health that states that cloth masks are an effective means to prevent infection spread in addition to hand washing/sanitizing and physical distancing. Procedural masks will continue to be available to our clients and families, and are available for distribution after successfully completing screening.

In addition to masking, staff members may be required to wear enhanced personal protective equipment (PPE), such as goggles, gowns or face masks, depending on the type of care provided to clients. They are also washing their hands often and cleaning shared equipment between uses.

We recognize that this may change may have an impact on your child’s experience. The best way to prepare your child is to discuss these changes before coming to the hospital. 

Physical distancing

Holland Bloorview has implemented physical distancing requirements around the hospital, asking everyone to maintain 2 metres (6 feet) of distance when possible. Some exceptions do apply, including when providing direct client care that requires staff to be in closer proximity to clients. Additional PPE is provided to staff (i.e. masks, visors) in these scenarios to ensure their safety, as well as the safety of our clients and families.

Disinfecting high-touch surfaces

We have put in place enhanced cleaning measures in addition to routine cleaning around the hospital. For example, high-touch surfaces that are used often (i.e. door handles, counters, light switches) are being cleaned and disinfected frequently.)

    Family Resources

    To support our clients and families during these challenging times, Holland Bloorview has assembled of a number of resources and tip sheets to help families navigate through the new reality.


    Translation Services

    Translation and interpretation services are available to support all clients and families when accessing Holland Bloorview programs and services, including clinical appointments.

    For inpatient clients and families

    Inpatient family and caregiver presence policy

    Inpatient clients can identify up to two family caregivers to be a part of their on-site care, plus one substitute. Only one family caregiver can stay overnight.


    Weekend passes

    Mental wellness and time at home is a large component our client’s rehabilitation journey. To keep everyone in our hospital safe, the following changes have been implemented to our weekend pass (WP) policy:

    • All inpatient clients admitted from another facility must remain onsite for the first two weekends of their stay with us.
    • The Local Health Integration Network (LHIN) has requested two (2) weeks of notice for any clients requiring new in-home support. The availability of LHIN supports may impact individual WP timelines. 
    • Before being granted WP, eligible clients and their families should be able to safely complete any care routines (e.g. medication administration), and have discussed their readiness to go home with their care team.
    • All clients and their households will be screened for COVID-19 symptoms and exposure before going on WP and returning to Holland Bloorview.


    Restrictions to neighbourhood outings

    While we recognize the value of outdoor time and exercise for our clients and families, at this time, we ask that clients who cannot wear masks do not go into retail stores when on neighbourhood outings.


    Family visitor policy

    We are offering indoor visits with restrictions in place. Visits will take place in designated spaces inside the hospital with a maximum of six (6) people including the client;all participants must maintain the 2 meters (6 feet) requirements for physical distancing. In alignment with public health’s direction not to visit anyone outside of your own home, everyone participating in a visit must be from the same household. Those not able to wear masks for the duration of the visit should refrain from taking part in the visit. This is to protect everyone from asymptomatic exposure to COVID-19. No eating or drinking during the visit as this would require the mask to be removed.

    Masking policy

    To ensure the safety of everyone in our community, all family caregivers are expected to wear a mask at all times where physical distancing of at least 2 meters (6 feet) is not possible. Inpatient clients over the age of 6 years are required to wear a mask (medical or well-fitted cloth), if they are able, when outside of their room.

    What do I need to know about booking a visit?

    Indoor visits must be arranged at least 24 hours in advance of a planned visit and booked through the Pick-a-Time online system. 

    Register for a family visit »

    For more information and support with booking a visit, please email If you are on-site, you can also ask a clerical assistant to help book a visit.

    For outpatient clients and families

    On-site programs and services

    Holland Bloorview offers a number of programs and services on site, such as urgent clinical appointments and the re-initiation of research and teaching activity. We continue to also provide access to life-enhancing programs and services in a virtual environment.

    The safety of everyone on-site is our top priority and our teams are working together to limit the number of people at the hospital at a time and taking additional precautions including screening, disinfecting and masking as noted above.

    If you have an upcoming appointment, your clinical team will be in touch to inform you of our new processes and what to expect when visiting the hospital. Please see Holland Bloorview on-site visits: processes and guidelines for more information on what to expect when coming to the hospital.

    If multiple on-site appointments are needed for a client, we are making efforts to align appointment date and times to reduce the number of times they need to come to the hospital.

    Outpatient family and caregiver presence policy

    Two caregivers per client are permitted at each visit. Additionally, caregivers accompanying a client may bring their infant under 12 months.

    If your family requires additional support when visiting the hospital, an accommodation/exception requests can be made by contacting or calling 416-425-6220 ext. 3115 at least 48 hours before your appointment.

    Ambulatory emergency services

    Our pediatric dentistry, orthotics and prosthetics, psychopharmacology and hypertonia units are open for emergency cases. If you have an urgent need, please contact the clinic directly and a team member will get back to you as soon as possible.

    • Pediatric Dentistry: 416-425-6220 ext. 3465
    • Orthotics and Prosthetics: 416-424-3826
    • Psychopharmacology clinic: 416-425-6220 ext. 3334
    • Hypertonia clinic (by referral only)
    Program updates

    Kindercircle Day Care

    The Kindercircle Day Care at Holland Bloorview has re-opened its doors to a limited number of children of Holland Bloorview staff and surrounding healthcare facilities as well as children from the local community.

    The Kindercircle team worked tirelessly to put in place the measures needed to open the Kindercircle daycare as soon as possible with a modified plan that aligns with provincial regulations and Holland Bloorview’s own standards of health and safety.

    For more information, check out the Kindercircle Day Care Re-opening Guide.

    Emergency Transit Fund

    Emergency Transit Fund

    Holland Bloorview has recently launched a new Emergency Transit Fund (ETF), dedicated to helping alleviate the financial stress and barriers experienced by some of our clients and families when they need to visit Holland Bloorview for clinical appointments.  The fund provides up to $500 of wheelchair accessible taxi chits and a parking voucher to eligible families.

    To learn more about the fund and how to access it, please speak to your Holland Bloorview social worker or clinical team.

    This ETF was made possible through a generous donation from the Trillium Automobile Dealers Association. The ETF is a hallmark initiative through Holland Bloorview’s Always Events, focused on enhancing client and family navigation. 

    COVID-19 positive cases at Holland Bloorview

    The health and safety of everyone in our community is always our top priority. Holland Bloorview, like hospitals across the province and City of Toronto has been impacted by the COVID-19 virus.

    As of November 30, 2020, the number of COVID-19 positive cases include:

    Client cases active:0
    Client cases recovered:1
    Client cases total:1


    Staff cases active:3
    Staff cases recovered:5
    Staff cases total:8

    Visit Bloorview School Authority’s website for their case count.

    While we have experienced COVID-19 positive cases in our community, Holland Bloorview remains a safe environment for all client, families, staff, students and volunteers. See the General Information section above to learn more about some of the ways we keeping everyone safe at 150 Kilgour Road.