Family Accommodations

1. Under Staying With Us, See Admission Requirements to ensure you qualify for Family Accommodations.
2. Complete our Online Booking Application.
3. Secure your booking: To confirm all bookings, we require a credit card (Visa, Mastercard, or American Express) on file.
4. A member of the Family Accommodations Team will reach out to you to obtain your credit card information from you. *For security reasons we ask that you do not email credit card numbers and expiry dates to us.
5. Booking Confirmations will be confirmed by email within two business days. Please note: we do not provide reminder calls or emails in regard to your booking.
6. Check-in is available after 2:00 PM (preferably before 9:00 PM). Check-out is by 11:00 AM, and key access card(s) must be returned to Main Reception by 11:15 AM.

Family Accommodations reserves the right to reassign guests to a different room at any time due to operational requirements, maintenance needs, health and safety considerations, infection prevention and control measures, room availability, emergency situations, or to accommodate the changing needs of families staying at Holland Bloorview. While every effort will be made to maintain the original room assignment, guests may be assigned a different room prior to arrival or required to move to a comparable room during their stay. For any room transfers that occur after check-in, Family Accommodations staff will provide as much notice as reasonably possible and will work with guests to coordinate the transfer.

Meal Vouchers

• Food Services provide an option only for inpatient families to purchase Meal Vouchers. 
  • Breakfast Vouchers: $6.00/ voucher
  • Lunch / Dinner Vouchers: $12.00/ voucher
• Meal Vouchers can be purchased at Main Reception. Meal Vouchers are non-refundable and have no cash value.
• Vouchers may be redeemed for the face value of the voucher. Vouchers redeemed for an item less than the voucher's value will not be provided change.
• Vouchers are redeemable at the following onsite locations: 
  • Brain Injury Rehab Team (BIRT) and Specialized Orthopaedic and Developmental Rehabilitation (SODR) dining rooms during posted mealtimes.
  • Tim Hortons located on the first floor, Mondays to Fridays from 7:30 AM to 4:00 PM. 
  • Garden Grill located on the first floor and is open Mondays to Fridays from 11:30 AM to 1:30 PM.
    •  Tim Hortons & Garden Grill are not open on Weekends and Statutory Holidays.
• Please Note: Dietary restrictions may not be accounted for. Please connect with the food services staff for any inquiries.

  To find out more about what food options are available, visit the link below. 

Daily parking rates are displayed on signage located outside the parking gates and at the parking payment stations. Multi-use passes (5-use, 10-use, and 30-use) are available for purchase at Main Reception at a reduced per-use rate. Visit the link below for current parking rates.

Modifying & Cancelling Booking:

• We require all guest(s) to provide the Family Accommodations Team advanced notice via email to accommodation@hollandbloorview.ca or by leaving a voicemail at 416-425-6220 ext. 3340 regarding any booking modifications or cancellations. This notice must be provided a minimum of 48 hours prior to the check-in date. All bookings that do not provide adequate notice may be subjected to a 1 night charge.

Extending Current Booking:

• For families currently staying in Family Accommodations looking to enquire about extending their stay, please email accommodation@hollandbloorview.ca or leave a detailed message at 416-425-6220 ext 3340. Detailed required in this request include:
  • Name and new proposed check out date.
• While we make every effort to accommodate qualifying families, due to the high volume of requests and our limited availability, we cannot guarantee that a room will be available to extend your stay.  We appreciate as much advanced notice as possible when sending requests of this nature.

Unfortunately, we do not keep a waiting list. Please check back with us closer to your check-in date to see if there have been any cancellations. Alternatively, please refer to our Accommodations Guide which lists potential offsite accommodation options.

*Please note that Holland Bloorview Kids Rehabilitation Hospital is not affiliated with the accommodation options in our guide.

Please refer to our Guest Code of Conduct and Waiver and Family Accommodations On-Site Policy.

Every room is serviced by out housekeeping staff regularly and is equipped with the following:

• An accessible ensuite washroom, telephone, mini-fridge.
  • Please note that only certain rooms have a bathtub, while other rooms feature a curbless shower design. If you require these features please include this in your booking request.
• Complimentary Wi-Fi, flat screen TV compatible with Apple Airplay and a DVD/Blu-ray player.
• A table and chair.
• Ceiling lifts – guests must provide their own sling.
• Linens and storage, designated laundry basket.
• An automatic door opener (push/ wave).

Useful items to bring for my stay:

• Reusable grocery bags and food containers
• Ziploc bags for food storage
• Parchment paper, foil, and plastic wrap
• Frequently used spices
• Reusable water bottles
• Laundry soap, fabric softener, and laundry bags

You can only access the Family Accommodations area using the East Elevator. This space is within a secure key controlled access area of the hospital. Your key controlled access card(s) will be provided to you upon your check in at Main Reception, after the accommodations waiver agreement has been signed.

• Key controlled access card(s) are issued to guest(s) 16 years or older that are staying overnight in Family Accommodations.
• Lost or damaged key controlled access card(s): A charge of $50.00 + HST will be applied to your bill for any “key controlled access card(s) or damaged or card(s) not returned at the time of departure.

Animals and/or pets are prohibited in Family Accommodations except for service animals (such as guide dogs).

Bicycles and scooters (except for our clients receiving treatment) are strictly prohibited from being brought inside of the hospital. Skateboards, inline and roller skates are also prohibited from use inside the hospital.

You can store and lock your bicycles and scooters on the bike racks located around the exterior portions of the building. Please note that you must provide your personal lock.

To support environmental sustainability, we have implemented the following measures:

• We have discontinued the use of single-use cups. We encourage our guests and families to bring their own reusable water bottle, which can be used with our water and ice dispensers located throughout the hospital.
• We offer a towel exchange system for our guests. If you prefer to reuse your towel, please hang it on the provided towel racks. For a fresh towel, simply place your used one in the designated exchange basket, and our housekeeping team will happily provide a replacement.

All email and voicemail queries will be responded to within 2 business days.

• Phone: 416-425-6220 ext. 3340
• Email: accommodation@hollandbloorview.ca (Prefered Communication Method)