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Like all hospitals across the country, Holland Bloorview Kids Rehabilitation Hospital is actively monitoring the COVID-19 pandemic and taking precautions to ensure the safety for all clients, families, staff, volunteers, and students as the situation progresses.

Clients and families coming to Holland Bloorview can expect some changes to the delivery of our programs and services, participation in research, as well as their experience when visiting the hospital.  All precautions and measures implemented by the hospital have been put into place to ensure the safety of everyone in our community.

To date, Holland Bloorview is reporting zero cases of COVID-19 among inpatient clients.

Have questions? Contact the HB Info Line

Tel: 416-400-8876

Call or text the HB Info Line for information about:

  • Clinical, recreation and other programs and services
  • Referrals and eligibility criteria, fees (if applicable), start dates and other program details
  • Funding options available to support your child or loved one’s needs
  • Supports available to you during COVID-19
  • General details about visiting the hospital

The phone line is operated from Monday to Friday, 9 a.m. to 5 p.m.

You can also text, leave a voicemail or email at any point. A hospital staff member will respond back within one business day.

What to expect when visiting Holland Bloorview?

General information

If you have a concern about your child’s health, please get in touch with your clinical team or primary care physician. If your matter is urgent, please visit the nearest emergency department.

Active screening

All hospital visitors are required to answer screening questions before entering the building. Some may be re-directed if exhibiting symptoms of illness or have travelled outside of Canada. All inpatient family caregivers are subject to daily screening.

Please allow extra time during your visit for screening upon arrival.

Masking policy

Consistent with guidelines released to hospitals across Ontario, Holland Bloorview has implemented a masking policy to further protect our community from potential exposure to COVID-19.

Individuals required to wear a mask while onsite include:

  • All staff and family caregivers, when unable to maintain 2 metres (6 feet) of physical distancing in common areas;
  • Children over the age of 6 year are required to wear a mask if they can safely do so; and
  • Family caregivers when onsite for an outpatient appointment or participating in a research study.

Family caregivers and clients (if they can safely mask) are welcome to use a personal cloth mask when on-site, based on guidance from Toronto Public Health that states that cloth masks are an effective means to prevent infection spread in addition to hand washing/sanitizing and physical distancing. Procedural masks will continue to be available to our clients and families, and are available for distribution after successfully completing screening.

In addition to masking, staff members may be required to wear enhanced personal protective equipment (PPE), such as goggles, gowns or face masks, depending on the type of care provided to clients. They are also washing their hands often and cleaning shared equipment between uses.

We recognize that this may change may have an impact on your child’s experience. The best way to prepare your child is to discuss these changes before coming to the hospital. 

Physical distancing

Holland Bloorview has implemented physical distancing requirements around the hospital, asking everyone to maintain 2 metres (6 feet) of distance when possible. Some exceptions do apply, including when providing direct client care that requires staff to be in closer proximity to clients. Additional PPE is provided to staff (i.e. masks, visors) in these scenarios to ensure their safety, as well as the safety of our clients and families.

Disinfecting high-touch surfaces

We have put in place enhanced cleaning measures in addition to routine cleaning around the hospital. For example, high-touch surfaces that are used often (i.e. door handles, counters, light switches) are being cleaned and disinfected frequently.)

    Family Resources

    To support our clients and families during these challenging times, Holland Bloorview has assembled of a number of resources and tip sheets to help families navigate through the new reality.


    Translation Services

    Translation and interpretation services are available to support all clients and families when accessing Holland Bloorview programs and services, including clinical appointments.

    For inpatient clients and families

    Inpatient family and caregiver presence policy

    Inpatient clients can identify up-to three family caregivers to be a part of their on-site care, with only two family caregivers permitted in the hospital on-site at a time. Only one family caregiver can stay overnight.


    Family visitor policy

    To improve the experience of our inpatient clients and families, we have expanded our visitation policy, now offering indoor and outdoor visits with restrictions in place.  Visits will take place in designated spaces inside and outside of the hospital with a maximum of six (6) people including the client; all participants must maintain the 2 meters (6 feet) requirements for physical distancing.

    Masking policy

    The ensure the safety of everyone in our community, all family caregivers are expected to wear a mask at all times where physical distancing of at least 2 meters (6 feet) is not possible. Inpatient clients over the age of 6 years are required to wear a mask (medical or well-fitted cloth), if they are able, when outside of their room.

    What do I need to know about booking a visit?

    Indoor and outdoor visits must be arranged at least 24 hours in advance of a planned visit and booked through the Pick-a-Time online system. 

    Book a visit:

    Volunteer Resources can support if you encounter any technical issues (, or you can drop by their office (1E150 behind Main Reception) Mon-Fri, 9-5pm. Clerical assistants can assist families on-site book their visit.

    For outpatient clients and families

    On-site programs and services

    Holland Bloorview is increasing on-site activity, such as urgent clinical appointments and the re-initiation of research and teaching activity on-site. We continue to also provide access to life-enhancing programs and services in a virtual environment.

    The safety of everyone on-site is our top priority and our teams are working together to limit the number of people at the hospital at a time and taking additional precautions including screening, disinfecting and masking as noted below.

    If you have an upcoming appointment, your clinical team will be in touch to inform you of our new processes and what to expect when visiting the hospital. Please see Holland Bloorview on-site visits: processes and guidelines for more information on what to expect when coming to the hospital.

    If multiple on-site appointments are needed for a client, we are making efforts to align appointment date and times to reduce the number of times they need to come to the hospital.

    Outpatient family and caregiver presence policy

    Please note our family caregiver presence policy changed as of July 15. At this time:

    • One family caregiver is permitted in the hospital to accompany a child for an outpatient appointment or to participate in research activities.

    If your family requires additional support when visiting the hospital, an accommodation/exception requests can be made by contacting or calling 416-425-6220 ext. 3115 at least 48 hours before your appointment.

    Ambulatory emergency services

    Our pediatric dentistry, orthotics and prosthetics, psychopharmacology and hypertonia units are open for emergency cases. If you have an urgent need, please contact the clinic directly and a team member will get back to you as soon as possible.

    • Pediatric Dentistry: 416-425-6220 ext. 3465
    • Orthotics and Prosthetics: 416-424-3826
    • Psychopharmacology clinic: 416-425-6220 ext. 3334
    • Hypertonia clinic (by referral only)
    Program updates

    Summer programming

    As we continue to expand our on-site programming, we are thrilled to announce that we will be offering a modified version of our flagship Spiral Garden summer camp, beginning July 20; a program that has been offered by the hospital since the 80s.

    While Spiral Garden is traditionally offered as an integrated program with kids and youth with and without disabilities over two-week sessions, this summer, we will only be extending the program to kids living with disabilities. All sessions are currently full.

    Please note that, though we will be offering a modified version of Spiral Garden, confirmed summer 2020 sessions cancelled to date include:

    • The Independence Program – 3 week overnight residential program
    • Turning Point – 1 week overnight program
    • Camp Connection – 4 day overnight program

    All impacted clients and families will be contacted directly regarding changes to programming.

    Kindercircle Day Care re-opening

    With approval granted by the Ministry of Education and Holland Bloorview, the Kindercircle Day Care at Holland Bloorview has re-opened its doors to a limited number of children of Holland Bloorview staff and surrounding healthcare facilities as well as children from the local community, as of July 13, 2020.

    The Kindercircle team has been working tirelessly to put in place the measures needed to open the Kindercircle daycare as soon as possible with a modified plan that aligns with provincial regulations and Holland Bloorview’s own standards of health and safety.

    For more information, check out the Kindercircle Day Care Re-opening Guide.

    Emergency Transit Fund

    Emergency Transit Fund

    Holland Bloorview has recently launched a new Emergency Transit Fund (ETF), dedicated to helping alleviate the financial stress and barriers experienced by some of our clients and families when they need to visit Holland Bloorview for clinical appointments.  The fund provides up to $500 of wheelchair accessible taxi chits and a parking voucher to eligible families.

    To learn more about the fund and how to access it, please speak to your Holland Bloorview social worker or clinical team.

    This ETF was made possible through a generous donation from the Trillium Automobile Dealers Association. The ETF is a hallmark initiative through Holland Bloorview’s Always Events, focused on enhancing client and family navigation.