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The recognition program page is currently unavailable due to maintenance. Fret not; you can still submit your recognitions by

  1. Copy and pasting the below text into a blank email.
  2. Filling out the areas that apply.
  3. Emailing completed information to feedback@hollandbloorview.ca 

Staff Name(s): 
(You can enter multiple names if you are recognizing a team of colleagues - each team member will receive their own certificate) 

  • (Name(s) here)

Team Name:
(Optional - if a team name is entered, this will also appear on the certificate) 

  • (Team name here)

 

Value Demonstrated (select/copy all that apply) 

Quality of Care 
Care is safe and based on the best evidence available. Staff are friendly and on time. 

Respect 
We have a say and are heard. Our hopes, fears and anxieties are taken seriously, our privacy is protected, and we are not judged because of our differences. 

Information Sharing 
Information is shared with us as soon as possible, and our questions are answered honestly. We are informed of choices, risks and benefits of decisions, and when we have concerns, we are free to express these and will be heard. 

Partnership 
We know the names and roles of the members of our health care team, and they work together to support us while in care, through transitions and through difficult situations.
We are important members of the health care team, and our knowledge, expertise and opinions are valued. 


 

Tell us more:

  • (max ~200 words) 

Your Name (optional):

  • (Name here)

Would you like your name included on the Certificate? 

  1. Yes 
  2. No

Please copy and paste up to here and email to: feedback@hollandbloorview.ca or print and send to the Client & Family Relations team at:

Holland Bloorview Kids Rehabilitation Hospital 
c/o Client & Family Relations
150 Kilgour Road 
Toronto, Ontario, Canada 
M4G 1R8

Additional Information

Patient Declaration of Values 

Quality of Care: Care is safe and based on the best evidence available. Staff are friendly and on time. 

To achieve the value of Quality of Care staff: 

  • Take responsibility and do what they say they are going to do 
  • Provide an experience that is professional, dependable, and accessible 
  • Try to evaluate and improve the quality of care, programs, and services 
  • Look for the best and latest research to inform their practice and methods 
  • Work effectively and efficiently together as a team 
  • Are thoughtful about challenges, explore new ideas and develop creative solutions 

 

Respect: We have a say and are heard. Our hopes, fears and anxieties are taken seriously, our privacy is protected, and we are not judged because of our differences. 

To achieve the value of respect staff: 

  • Listen to understand our needs and concerns 
  • Recognize the important role everyone plays 
  • Are open, honest and explain their recommendations 
  • Are fair, supportive, flexible and willing to help each other 
  • Respect our culture, and are sensitive to my family’s ways and needs 
  • Offer choices and options about approaches to care and support 

 

Information Sharing: Information is shared with us as soon as possible, and our questions are answered honestly. We are informed of choices, risks and benefits of decisions, and when we have concerns, we are free to express these and will be heard. 

To achieve the value of information sharing staff: 

  • Communicate clearly and often 
  • Are fair, provide honest information, and protect our rights 
  • Provide information to help us to make choices and participate in our family’s care 
  • Share information openly and respectfully 
  • Are available to talk about and explain our care plan 

 

Partnership: We know the names and roles of the members of our health care team, and they work together to support us while in care, through transitions and through difficult situations. We are important members of the health care team, and our knowledge, expertise and opinions are valued. 

To achieve the value of partnerships staff: 

  • Recognize our diverse strengths and abilities 
  • Are open to our ideas and input 
  • Make sure we have a voice in our care and understand what is expected 
  • Work together as a team and resolve issues in a direct and timely way 
  • Encourage our involvement and value our unique knowledge and experience 
Contact

Holland Bloorview is committed to excellent care for all. If you have any concerns, we encourage you to contact Client & Family Relations.

Kimberley Siu-Chong, client and family relations facilitator
Mailing address

Holland Bloorview Kids Rehabilitation Hospital 
c/o Client & Family Relations
150 Kilgour Road 
Toronto, Ontario, Canada 
M4G 1R8