Holland Bloorview aims to raise awareness about the importance of understandable health information. The reality is that health information is complicated. That’s why it is important to our hospital to provide clients and families with information that is easy to understand and use.
Health Literacy is being able to find, understand and use health information to make informed choices about your care, and access services and resources. Sometimes you may need to be supported by a health worker to do this.
A health literate organization creates an environment where clients and families are confident they can access information that is relevant, clear and easily understood.
How do we support health literacy at Holland Bloorview? We aim to:
- Explain complicated therapy techniques in everyday terms
- Design communication materials, like brochures, so clients and families can easily understand the information
- Create an atmosphere where a client or family member can say: “I don’t understand, please explain it to me again”
Holland Bloorview has a health literacy review process for our hospital’s communication materials in partnership with Client and Family Integrated Care, family leaders, youth leaders, and Communications and Public Engagement.
For more information about health literacy at Holland Bloorview, contact healthliteracy@hollandbloorview.ca
