Centre for Leadership in Child Development

Project: Missed Appointments: Characteristics and determinants of families missing appointments at a pediatric rehabilitation centre and improving their access to care


  • Laurie Liscumb
  • Marilyn Ballantyne
  • Abigail Arku-Matey
  • Erin Brandon
  • Andrea MacDonald
  • Janice Jaffar
  • Laura Beaune

Project summary:

Missed health care appointments have a significant impact on families and health services. Approximately 15% of annual ambulatory care appointments are missed; the majority (74%) of which are ‘no-show’ or no notification vents. In this study, we aimed to gain insight from parents about their reasons and experiences in missing appointments at Holland Bloorview.

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