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Centre for Leadership in Child Development

Project: Missed Appointments: Characteristics and determinants of families missing appointments at a pediatric rehabilitation centre and improving their access to care

Investigators:

  • Laurie Liscumb
  • Marilyn Ballantyne
  • Abigail Arku-Matey
  • Erin Brandon
  • Andrea MacDonald
  • Janice Jaffar
  • Laura Beaune

Project summary:

Missed health care appointments have a significant impact on families and health services. Approximately 15% of annual ambulatory care appointments are missed; the majority (74%) of which are ‘no-show’ or no notification vents. In this study, we aimed to gain insight from parents about their reasons and experiences in missing appointments at Holland Bloorview.

Click here to view the full project summary.