Privacy and information access

At Holland Bloorview Kids Rehabilitation Hospital, we are committed to protecting your privacy. We collect and use your health information to provide the best care possible. We ensure that all our staff and students understand the importance of protecting your privacy rights and fulfilling our obligations.


Our privacy policy

Holland Bloorview’s privacy policy and statement is guided by the Personal Health Information Protection Act of Ontario and all other applicable laws.

For more information about how we protect your information, please contact the privacy officer at:

Tel: 416-425-6220 ext. 3467
Toll free: 800-363-2440
Email: privacy@hollandbloorview.ca

If you have questions, concerns or complaints, you have the right to contact the information and privacy commissioner of Ontario, by calling:

Tel: 1-800-387-0073
Website: www.ipc.on.ca


Photos and audiovisual recordings

To protect privacy, you must ask for consent before taking photos and audiovisual recordings of anyone on hospital premises and in appointments. Photos and audiovisual recordings taken without consent must be deleted immediately.

Read our full photography, audio and visual recording consent policy.


Freedom of information

Holland Bloorview Kids Rehabilitation Hospital is subject to the Freedom of Information and Protection of Privacy Act (FIPPA). We embrace FIPPA and are committed to working openly and providing information about our work. The Hospital must provide records on request, subject to limited exemptions as provided in the Act.

Learn more about making a freedom of information request.


Accessing your health records

To access your health record or correct your own information, please phone:

Health data resources at 416-425-6220 ext. 3423



At Holland Bloorview Kids Rehabilitation Hospital, the client, family and health-care team work together to make informed decisions about treatment choices. Treatment can include receiving medicines, check-ups, physiotherapy, life skills training and coaching. The goal is to help your child take part in making decisions about their health care, if they are able to make these decisions. Children and youth often rely on input from their family and health-care team to help in making difficult decisions.

Learn about who gives consent.

Questions, concerns or feedback?

Talk to a member of your Holland Bloorview team right away.

If you feel that the situation requires further attention, you can contact the Family Resource Centre:

Client and Family Relations 
Tel: 416-753-6084
Email: feedback@hollandbloorview.ca


Web privacy

Holland Bloorview Kids Rehabilitation Hospital is committed to protecting the privacy of those who use our website. See web privacy for more information.

Learn more

Related documents

Privacy policy (PDF)
Freedom of information request form (PDF)