How do I reach Accommodations staff?
Accommodations staff can be reached by emailing accommodation@hollandbloorview.ca, or by calling (416) 425-6220 ext. 3340 and leaving a message. All enquiries will be responded to within 2 business days.
Outside of business hours, families may contact Main Reception for security/housekeeping questions.
Can I stay?
Priority access will be given to both the families of inpatients of Holland Bloorview Kids Rehabilitation Hospital along with outpatient and day patient clients of Holland Bloorview and their families, and who live at least 70 km from Holland Bloorview.
Area residents (who live within a 70 kilometers radius of the Hospital) do not qualify for advanced and multi-day booking. However, in circumstances where all other eligible room requests have been filled, area residents may be booked on a case-by-case basis depending on room availability, and at the discretion of the Family Accommodations staff. Area residents are eligible for same-day, single night bookings.
Inpatient clients are not permitted to stay overnight in Family Accommodations during the week. Inpatient clients may go to Family Accommodations anytime during the day from 0800 to 2100 hrs. Inpatient clients may stay overnight in Family Accommodations while on a weekend pass from Fridays after 1600 hrs to Sundays 2200hrs (or in the case of a stat holiday, Mondays at 2100hrs).
Children, who are not inpatient clients of the Hospital, are permitted to stay overnight. Inpatient siblings and out patient siblings of any age are also permitted to stay overnight in Family Accommodations.
How do I make a booking?
Please complete the fillable form PDF booking request, then send the completed form to accommodation@hollandbloorview.ca
Note about fillable PDF forms: The PDF contains interactive elements which cannot be displayed within the web browser. Please download the PDF file and open using Acrobat Reader software (available for free from Adobe).
For security reasons, please do not email credit card numbers and expiry dates. We cannot accept pre-paid credit cards or pre-paid debit cards.
How do I know if my booking has been confirmed?
We will confirm bookings via email. We do not provide reminder calls/emails regarding your booking.
What if no rooms are available?
Families may enquire with Family Accommodations closer to the date to check if a cancellation has made a room available, however, we do not keep a waiting list of families looking for rooms. Alternatively, please refer to our Accommodations Guide listing for other potential options.
What am I allowed (and not allowed) to do during my stay in the Accommodations Room?
Please refer to the Code of Conduct.
What needs to be included in a pre-approval letter for third-party payees?
Pre-approval letters must be provided prior to your billing date/cycle. The letter will need to include the following information:
- Client Name (and/or names of the families members staying as guests)
- An agreement to pay for the families stay.
- Any specific billing directions (frequency and contact information)
- Name, signature and contact information of authorizing person.
Pre-approval letters can be sent via email to accommodation@hollandbloorview.ca. Alternatively, Main Reception will accept a hard-copy submission of the pre-approval letter.
What if nobody is available to answer my question?
The accommodations service does not have full-time staffing coverage. Please leave us a detailed email message or voicemail and we will respond to you within two business days, unless otherwise stated.
