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Issues resolution process

In addition to the specific work and priorities developed by the APAC, and outlined in this plan, there are a number of existing mechanisms and processes by which accessibility issues can be identified and addressed. These include:

  • If clients and families have questions, concerns, or feedback, we encourage them to speak with a member of their Holland Bloorview team right away. If they do not feel comfortable or feel the situation requires further attention, they can contact Client and Family Relations in writing, by phone, or by simply dropping in to the Family Resource Centre. Client and Family Relations will listen to understand the issues at hand in a safe and confidential setting, as well as to plan next steps for issue resolution. Families and clients can bring their concerns forward to Kimberley Siu-Chong, Client & Family Relations Facilitator, Room: 1E250 or 416-425-6220, extension 6084.

  • Client and family feedback can be provided through our feedback survey.

  • Youth Advisory Committee – Youth can bring forward their concerns to the Committee, or its Chair. The committee will bring forward any concerns to Holland Bloorview, and will work with Holland Bloorview to address the concern, where appropriate.

  • Building and physical plant concerns should be submitted to Building Services through a Meditech order. Building Services will review the request, and address the concern as appropriate.

  • Holland Bloorview has a Joint Occupational Health and Safety Committee (JOHSC) that identifies and addresses health and safety concerns in the workplace. Concerns can be brought forward by staff or management to any member of the JOHSC. JOHSC has a bulletin board (located on the 5th Floor, outside of the HR offices) that includes the current membership of the JOHSC, and the latest minutes and other information.

  • Annual workplace inspections take place throughout the year in all areas of the building. This is an opportunity to identify issues, and for staff to bring forward their concerns.

  • Each new hire at Holland Bloorview undergoes an assessment with an Occupational Health nurse. This is an opportunity for the new employee to raise any concerns or special needs that they may have, and can be addressed by Holland Bloorview.

  • Occupational Health and Safety offers accommodations for employees who need special accommodations to do their job on an ongoing basis, upon request or following a short or long-term disability leave. A central fund is available for adaptations if the accommodation is deemed medically necessary as shown through medical documentation.

  • Ergonomic assessments for employees upon requests for staff who are concerned about their workstation or workspace set-up. A representative from the Occupational Health department will do the assessment and recommend adjustments or adaptations as necessary.

  • Ethics Facilitators – Throughout the organization, Ethics Facilitators have been identified. Staff, families or clients can bring issues forward to the Ethics Facilitators, who will bring the concerns forward to the appropriate people. Ethics Facilitators – Throughout the organization, Ethics Facilitators have been identified. Staff, families or clients can bring issues forward to the Ethics Facilitators, who will bring the concerns forward to the appropriate people.

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